Frequently Asked Questions

Everything you need to know about working with us

A: We are an original manufacturer with 20 years of experience, based in [Zhuji / Zhejiang]. We have our own R&D team, production workshop, and quality control system. Video calls and on-site visits are always welcome.

A: Our manufacturing base covers 5,000 m² and is equipped with 12 fully automated production lines, with an average monthly capacity of [600,000] pieces, ensuring on-time delivery for bulk orders.

A: Yes. We have passed [not yet available] on-site audits. Please contact our sales manager for the latest audit report.

A: Yes. We offer one-stop customization services from logo printing and packaging to structural modifications. Please send us your design files in AI or PDF format.

A: For standard products, the MOQ is [1,200] pieces per color. For first-time clients, we accept small trial orders to help you test your local market.

A: Stock samples are ready within [5] days; custom samples typically take [7] days. Sample fees are fully refundable once subsequent bulk orders meet the required quantity.

A: Our products comply with major international standards. Currently we hold [not yet available] certificates to support smooth customs clearance in your target markets.

A: We follow a strict four-step quality control process:

Raw material incoming inspection

In-process production inspection

Full inspection before packaging

Final random inspection before shipment

A: We strongly recommend Alibaba Trade Assurance. We also accept T/T, L/C, and Western Union. Typical terms: 30% deposit, 70% balance against copy of B/L.

A: After deposit and sample confirmation, standard lead time is [20]–[30] days, depending on order quantity and production schedule.

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